Introduction
This privacy notice explains in detail the types of personal data Ellie Newbury Art may collect about you when you interact with us on the ellienewbury.com website and/or purchase one of our products. It also explains how we’ll store and handle that data, and keep it safe. This Privacy policy will need to be updated from time to time in line with General Data Protection regulations.
Our Contact Details
The information on this page refers to pages on www.ellienewbury.com and other data handling by the organisation – if you have any queries, please contact Ellie Newbury: mail@ellienewbury.com 07596140005
What type of information we have
In specific situations, we collect, process and hold your personal information with consent. This data may include: full names, addresses (billing and postal) and email addresses. We do not collect or store customer’s financial information. We direct customers to PayPal or Stripe in order for them to make their payment (view PayPal’s Privacy Policy here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full / view Stripe’s Privacy Policy here: https://stripe.com/en-gb/privacy )
How we get the information
Most of the personal information we process is provided to us directly by you for one of the following reasons: when you use the ‘contact us’ form; when you purchase one of our products; when you engage with us on social media; when you agree to join our email newsletter list; when you contact us by any other means with queries or complaints etc; when you choose to complete any surveys which we send out from time to time.
By contacting Ellie Newbury Art, you won’t be added to any mailing lists unless you positively choose to do so.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is: Your consent. You are able to remove your consent at any time. You can do this by contacting us: mail@ellienewbury.com
Why we have the information and what we do with it
Names and email addresses are collected when you subscribe to our newsletter or make a direct enquiry in order to inform you about our services, products and news.
Billing addresses, names and emails addresses are utilised by our payment processing partners (Stripe and PayPal) in order to process payments.
Postal addresses, names and emails addresses are utilised by us and our printing partners in order to process and ship customer orders.
Who we share your information with
All data we receive via this website will only be used for the purposes expressed on the particular form and in this privacy policy. We won’t pass on your personal details to third-parties except for those listed below.
We are currently using Mail Chimp to manage our mailing list. Your details may be shared with Mail Chimp if you have subscribed to our mailing list. This is so that we can send you emails about news and products that may be of interest to you.
If you choose to email us or complete any of our online forms, such as our ‘contact us’ form, your email address and any other information you provide will be stored in an email system and on our website servers so that we can respond to your message.
This web site makes use of Google Analytics to monitor how visitors use our web site. This does not gather any personal information about visitors. In order to support this, the site uses analytics cookies. These cookies are used only to monitor use of the site and are not used for tracking purposes.
How we store your information
Your information is stored on our password protected email system and website server. Details of those that subscribe to our newsletter will be securely transferred to a spreadsheet on a password protected computer. Where required, your information will be shared with our printing partners in order to process your orders. Your information will not be used by these third-parties for any other purposes.
Any paper copies that are made of personal information in order to process orders are destroyed after the order is complete.
Electronic information is stored for the following lengths of time:
- For those who have provided consent to be added to our mailing list, their information will remain on our database until consent is withdrawn. When customers unsubscribe from our mailing list, their details will be deleted from our spreadsheet and from our Mail Chimp list.
- The details of completed orders and Stripe data will be retained for 2 months before they are deleted. Failed, cancelled or pending order details will be deleted after 2 weeks. These time scales allow us to respond to any issues or queries relating to customer orders.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at mail@ellienewbury.com if you wish to make a request.
How to complain
If you wish to make a complaint, please contact us in the first instance: mail@ellienewbury.com
Privacy Policy Last Updated: 16/11/2021